Privacy Policy

1. Introduction

Radom Instruments (“Radom,” “we,” “our,” or “us”) respects privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when individuals interact with our websites, customer portals, product documentation, software tools, laboratory analytics platforms, instrument services, technical support, training, events, and related business services.

This Policy applies to personal information we process in connection with our business operations. It does not apply to customer-owned analytical data, laboratory results, sample metadata, instrument methods, calibration data, or other scientific data that we process solely on behalf of a customer under a separate agreement, except where that data contains personal information and we determine the purposes and means of processing.

2. Information We Collect

2.1 Information you provide to us

• Contact and account information, such as name, business email address, phone number, company, department, job title, mailing address, billing information, and account credentials.
• Sales and customer support information, such as requests for quotations, product inquiries, purchase history, service tickets, instrument serial numbers, warranty information, installation details, training requests, and communications with our personnel.
• Event, webinar, and training information, such as registration details, attendance, professional interests, dietary preferences where provided, and feedback.
• Marketing preferences, such as newsletter subscriptions, communication choices, product interests, and opt-out requests.
• Job applicant information, if you apply for employment, such as resumes, qualifications, work history, references, and interview notes.

2.2 Information collected automatically

• Device and usage information, such as IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, downloads, and interaction logs.
• Cookies and similar technologies, used for site functionality, security, analytics, preference management, and, where permitted, marketing measurement.
• Product and service telemetry, where enabled or contractually permitted, such as software version, instrument status, error codes, performance diagnostics, maintenance logs, connectivity status, and usage metrics. We use this data to support customers, improve reliability, troubleshoot issues, and develop better products.

2.3 Laboratory, instrument, and analytics-related information

Because Radom provides instruments and laboratory analytics solutions, we may receive or process technical data connected with instruments, methods, and laboratory workflows. This may include instrument configuration, serial number, firmware and software versions, service history, calibration records, method files, analytical run metadata, quality-control information, sample identifiers, sample matrix descriptions, and diagnostic files.

Customers are responsible for ensuring that sample names, file names, project names, and transmitted datasets do not contain unnecessary personal information, protected health information, export-controlled information, or other sensitive data unless the parties have agreed in writing that Radom may process such data under appropriate safeguards.

3. How We Use Information

• Provide, operate, maintain, and improve our websites, instruments, software, customer portals, and laboratory analytics services.
• Respond to inquiries, prepare quotations, process orders, manage contracts, deliver products, and provide customer support.
• Install, calibrate, validate, maintain, repair, and troubleshoot instruments and related software.
• Analyze product performance, reliability, service trends, and customer feedback to improve instrument design, analytical workflows, documentation, training, and support.
• Send administrative notices, service alerts, safety notices, product updates, training information, and other business communications.
• Send marketing communications where permitted by law and in accordance with your communication preferences.
• Protect the security, integrity, and availability of our systems, products, networks, facilities, and services.
• Comply with legal, regulatory, contractual, accounting, tax, export-control, and quality-management obligations.
• Evaluate employment applications and manage recruiting activities.

4. Cookies and Similar Technologies

We use cookies, pixels, log files, and similar technologies to support website functionality, remember preferences, understand website performance, improve content, secure our services, and measure marketing effectiveness. You can control cookies through browser settings or other tools we make available. Disabling certain cookies may limit website functionality.

5. How We Disclose Information

Radom does not sell personal information for money. We may disclose information as described below:

• Service providers and business partners that help us operate our business, such as website hosting, cloud storage, customer relationship management, payment processing, logistics, analytics, email delivery, cybersecurity, technical support, and professional services providers.
• Authorized distributors, resellers, service partners, or representatives where needed to respond to inquiries, fulfill orders, install or service instruments, or support customers in a particular territory.
• Customers or account administrators when an individual uses our services on behalf of an organization or under an organizational account.
• Legal, regulatory, safety, and security recipients where disclosure is required by law or reasonably necessary to protect rights, safety, security, or property.
• Corporate transaction participants in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
• Aggregated, de-identified, or anonymized information that does not reasonably identify an individual.

6. Laboratory Data and Customer-Controlled Data

In many cases, Radom processes laboratory, instrument, or analytical data as a service provider or processor on behalf of a customer. In those cases, the customer determines the purposes for processing, and Radom processes the data according to the applicable customer agreement, data processing terms, support request, or written instructions.

Customers should not provide Radom with patient information, human-subject data, personal sample identifiers, confidential third-party data, or regulated data unless required for the service and covered by appropriate contractual terms. Where remote support, cloud diagnostics, or file transfer is used, customers should review files before transmission and remove unnecessary personal or sensitive data.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include access controls, authentication measures, encryption where appropriate, secure development practices, backups, security monitoring, vendor review, and personnel training.

No system can be guaranteed to be completely secure. Customers using connected instruments, remote support tools, or cloud-enabled services should maintain appropriate local security controls, including network segmentation, account management, patching, access controls, and backup practices.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, support instruments, manage customer relationships, comply with legal and regulatory obligations, resolve disputes, maintain business records, enforce agreements, and meet quality or warranty requirements. Retention periods may vary depending on the type of information, product lifecycle, support history, contractual requirements, and applicable law.

9. International Transfers

Radom may process information in the United States and other countries where we, our affiliates, distributors, service providers, or business partners operate. These countries may have data protection laws that differ from those in your location. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections or other legally recognized transfer mechanisms.

10. Your Privacy Choices

• Marketing communications: You may opt out of promotional emails by using the unsubscribe link in the message or by contacting us.
• Account information: You may request updates or corrections to account information by contacting Radom or your account administrator.
• Cookies: You may adjust browser settings or available cookie tools to manage cookies.
• Customer-controlled data: If your information was submitted to Radom by your employer, laboratory, institution, or another customer, we may direct your request to that organization.

11. U.S. State Privacy Notice, Including California

This section provides additional information for residents of California and other U.S. states with comprehensive consumer privacy laws. Depending on where you live and subject to legal limitations, you may have certain rights regarding personal information.

11.1 Categories of personal information

11.2 Sources of personal information

We collect personal information directly from you, from your employer or organization, from customer account administrators, from distributors or service partners, from instruments or software where enabled, from website technologies, from public or business contact sources, and from service providers that support our operations.

11.3 Disclosure, sale, and sharing

We may disclose the categories of personal information listed above to service providers, contractors, distributors, resellers, professional advisors, logistics providers, payment processors, cybersecurity providers, analytics providers, and other recipients described in this Policy. Radom does not sell personal information for money. Some U.S. state laws define “sale” or “sharing” to include certain targeted advertising or cross-context behavioral advertising activities. If we use technologies that qualify as sale, sharing, or targeted advertising under applicable law, you may opt out through our available cookie controls or by contacting us.

11.4 Your state privacy rights

Subject to applicable law and verification, residents of certain U.S. states may have the right to:

• Know or confirm whether we process personal information about you.
• Access personal information and receive a portable copy of certain information.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, or certain profiling, where applicable.
• Limit the use or disclosure of sensitive personal information, where applicable.
• Appeal a decision we make about a privacy request, where required by law.
• Not be discriminated against for exercising privacy rights.

11.5 How to submit a privacy request

To submit a privacy request, contact us at inquiries@radomcorp.com. We may need to verify your identity and authority before fulfilling a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of the individual concerned.

11.6 Business-to-business and employee information

Many of our interactions are business-to-business. Depending on the state law, certain business contact, employee, job applicant, contractor, or customer representative information may be treated differently from consumer information. We will honor applicable rights and legal requirements for such information as required by law.

12. Children

Our websites, instruments, software, and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

13. Third-Party Links and Integrations

Our websites, documentation, software, or services may contain links to third-party websites, integrations, or platforms. Radom is not responsible for the privacy practices, content, or security of third-party services. You should review the privacy notices of those third parties before using them.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last updated” date and post the updated version where appropriate. Material changes may be communicated through additional notice where required by law.

15. Contact Us

For questions, requests, or concerns about this Privacy Policy or our privacy practices, contact: